Visitor Services Manager - Norfolk

Job Title:             Visitor Operations Manager
Salary:                 Up to £45,000 + Benefits
Location:             Norfolk

We are recruiting a Visitor Services Operations Manager to lead day-to-day operations across a large-scale visitor attraction and hospitality environment. This is a hands-on leadership role focused on delivering exceptional visitor experiences, managing large operational teams, and driving the highest standards across service, presentation, safety, and commercial performance.

Key Responsibilities

Lead and develop high-performing operational teamsOversee daily visitor operations across multiple departments and sitesDeliver exceptional customer service and visitor experience standardsManage recruitment, training, staffing, and performanceDrive operational efficiency, budgeting, and cost controlAct as Duty Manager and maintain a strong onsite leadership presenceSupport events, visitor programming, and continuous improvement initiativesEnsure compliance with health, safety, and security proceduresHandle customer feedback and resolve issues professionally

The Ideal Candidate

Proven experience in visitor operations, hospitality, or customer-facing environmentsStrong leadership and people management skillsExperience managing large teams and fast-paced operationsCommercially aware with budgeting experienceHighly organised, proactive, and solutions-focusedPassionate about delivering exceptional customer experiencesFlexible approach, including weekends and evenings

Benefits

Competitive salary and benefits packageCareer development opportunitiesSupportive and collaborative team culture

 

If you are keen to discuss the details further, please apply today or send your cv to ed@Corecruitment.com

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