Software Developer Apprentice (The Dispute Service LTD)

PRINCIPAL RESPONSIBILITIES

Business Operations Support

Provide tech support to the Head of Salesforce Delivery and wider tech team Assist in ticket solving and ongoing Salesforce issues Support the delivery of operational priorities projects in technology Help track actions, risks, and deliverables to ensure effective follow-up and completion

Data, Reporting and Analysis

Support the preparation of reports, dashboards, and operational updates Assist in gathering and maintaining data to support business decision-making Ensure information is accurate, up to date, and presented clearly

Stakeholder and Communication Support

Support communication between teams, ensuring information is shared clearly and efficiently Making sure the tickets assigned are up to date on JIRA Board and service desk with complete analysis and resolution Provide support in responding to internal and external queries where appropriate on the service desk Salesforce tickets

Administrative and Process Support

Provide general administrative support including document management, record keeping, and coordination tasks Support the development and improvement of internal processes and procedures Assist with compliance-related activities and ensure accurate record keeping

Apprenticeship Responsibilities

Complete all requirements of the Software Developer apprenticeship programme Attend and actively participate in training sessions, workshops, and reviews with the training provider Maintain a portfolio of evidence demonstrating learning and development Apply learning in the workplace to develop competence in Software Developing Take responsibility for personal development and progression throughout the apprenticeship

Training:

BPP apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Training Outcome:
This role is designed to provide a foundation for a career within TDS Upon successful completion of the apprenticeship, there may be opportunities to progress into permanent roles within Technology or other areas of the organisation

Employer Description:

We are The Dispute Service, and we safeguard tenants’ deposits throughout the United Kingdom, and offer a free dispute resolution mechanism in the event of a dispute over its return. We are looking for a positive, flexible and motivated individual to join our team as a Software Developer Apprentice.

This role sits within the Head of Salesforce delivery and will support the existing BAU team and inhouse Salesforce lead projects. You will gain exposure to a wide range of tech related activities, including administrative coordination, stakeholder support, reporting, and process improvement.

Alongside your day-to-day role, you will work towards a recognised Level 4 Software Developer Apprenticeship, developing the knowledge, skills, and behaviours required for a successful career in IT.

You will receive structured support, training, and mentoring throughout your apprenticeship, including protected learning time.

The role is office-based. No job description can cover every issue that might arise, and the post holder is expected to carry out other duties from time to time, broadly consistent with those listed below. In this Job Description, “TDS” means “The Dispute Service Ltd.”

Working Hours :
Days and shifts to be confirmed.

Skills:
Communication skills,Attention to detail,Organisation skills,Logical,Team working,Willingness to learn,Excellent in non-verbal skills,Aptitude and logic writing,Prioritise workload,Proactive,Positive attitude,Able to work independently,Flexibility and adaptability,Time management skills,Reliability