Business Support Apprentice

Key responsibilities include:

Accurate data entry and maintenance of customer and operational information within company systems Supporting the wider business with administrative tasks, documentation, and internal processes Managing and maintaining digital and paper records in line with company procedures Handling incoming calls and emails, providing professional customer support and routing enquiries appropriately Assisting with administrative tasks linked to service delivery, customer accounts, and day-to-day business operations Supporting colleagues with scheduling, communication, and general office coordination tasks Travelling to customer sites to assist with the setup and support of mobile and connectivity services alongside experienced colleagues Attending client visits when required, supporting relationship management and customer service

Training:
An apprenticeship includes regular training with a college or other training organisation At least 20% of your working hours will be spent training or studying

Training Outcome:

On successful completion, high-performing apprentices may have the opportunity to progress into a business support, customer service, or operational administration role. There may also be opportunities to diversify into areas such as account management, digital marketing, or business development, with further progression available across the wider VIP Communications business.

Employer Description:

VIP Communications is an established communications and technology business providing a range of telecoms, connectivity, and business support solutions to clients across the region. The company prides itself on delivering excellent customer service and building long-term relationships with customers through professional and reliable support.

Working Hours :
Monday - Friday hours to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative