Director of Rooms - Shipboard

Director of Rooms - Shipboard

Compensation: $14,000 USD per month + bonus & incentives
Rotation: 4 months on / 2 months off
Benefits: Single cabin accommodation and onboard benefits included

We are recruiting on behalf of an ultra-luxury hospitality brand launching an exceptional guest experience within the luxury cruise sector. This is a rare opportunity for an experienced Rooms Division leader to join a world-class operation that combines the standards of luxury hospitality with the unique environment of high-end shipboard operations.

Key Responsibilities

Provide strategic leadership across all Rooms Division operations, ensuring exceptional guest satisfaction and service consistency throughout the voyageOversee Front Office, Guest Services, Housekeeping, and related operational departments, maintaining the highest luxury hospitality standardsLead, mentor, and develop onboard teams, fostering a culture rooted in professionalism, collaboration, and personalized guest serviceDrive operational efficiency, labour management, and cost control initiatives while maintaining an uncompromising guest experienceActively engage with guests to ensure service excellence, proactively resolving concerns and enhancing the overall onboard experienceCollaborate closely with senior leadership and department heads to support operational alignment and ship-wide initiatives

Ideal Candidate Profile

Previous experience within luxury hotel operations is requiredLuxury cruise or shipboard hospitality experience is strongly preferredExtensive background within Rooms Division leadership roles in high-end hospitality environmentsProven ability to lead large, multicultural teams in fast-paced operational settingsStrong financial and operational management experience, including budgeting, labour planning, and service delivery oversight