Customer Service Advisor Apprentice

Handling and liaising with customers on a range of technical queries via multiple communication channels Preparing and configuring radio equipment and accessories in line with specific order requirements Maintaining accurate customer records using Sage and CRM systems Despatching orders to customers via courier, post, and Apex delivery where required Preparing and issuing customer documentation, including despatch paperwork Maintaining a clean, organised, and safe working environment Communicating effectively with colleagues and other departments on job-related matters Supporting the achievement of organisational and departmental targets Managing follow-ups, diaries, and general administrative duties

Training:
This is a fully work-based programme. You will get allocated time to complete your apprenticeship work and also receive regular meetings with your training provider You will be studying the Level 2 Customer Service apprenticeship standard

Training Outcome:
Progression into a full time role with career opportunities for the right candidate upon completion of apprenticeship

Employer Description:

Our main business lies in the hire and sale of high-quality two-way radios and associated communications equipment, including body-worn cameras.
Established in 1990, Apex has grown considerably and has three offices; our main HQ is based in Gateshead, where our Customer Service, Accounts, Admin, Sales, Marketing and Management Team work. We also have two additional sites: a large depot in Teesside for our Engineering Team and another southern depot in Cardiff, Wales, where some Sales, Admin and Engineering staff are based

Working Hours :
Monday- Friday 9am- 5pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Team working,Patience