Customer Service - Apprentice

Welcome and assist customers face-to-face at the front desk Answer and direct telephone calls Greet customers professionally on arrival Respond to customer emails and enquiries Call customers regarding MOT appointments, repairs and follow-ups Book appointments and update schedules Take and update customer details accurately Order vehicle parts and liase with suppliers for updates Prepare invoices and process invoicing tasks Complete general admin and paperwork Maintain customer records and documentation Ensure GDPR and confidentiality standards are followed Support the smooth day-to-day running of the garage Keep the reception and office area organised and professional

Training:

The apprenticeship training will be delivered by Nova Training and take place onsite at 12 Heathfield Rd, Handsworth, Birmingham B19 1HB.

Training Outcome:

Once qualified further progression is available to enrol onto a Level 3 Business Administrator Apprenticeship.

Progression routes can lead to customer service team supervisor or promoted to customer services manager. take up a job in training, human resources or marketing. move into other areas of a business, like sales or account handling.

Employer Description:

Villa Cross Garage 25 is a motor vehicle repair and servicing business based in Handsworth, Birmingham, operating on Heathfield Road. The garage provides MOT testing, vehicle servicing, diagnostics, repairs and general maintenance for customers.

Working Hours :
Working week : Monday to Friday 9:30am to 4:30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Team working,Creative,Initiative,Non judgemental,Patience