Service Delivery Apprentice

YOUR MAIN TASKS:

Helping Customers

Be the first person customers speak to when they call or email Answer questions and help solve simple problems Keep customers updated about their services Pass on more complex issues to your Team Leader

Using Our Systems

Use systems like HubSpot CRM and Waste Logics to manage jobs and customer requests Create and update tickets (tasks) and make sure information is correct Make sure tasks are completed on time (usually the same day or next working day)

Managing Orders

Add and manage orders in the system Make sure all details are correct Check on orders and follow up if anything is missing or delayed

Working with Others

Speak with drivers and help solve any transport related issues on the day Contact suppliers and subcontractors to arrange services Update the system and customers with job dates

Training:
In addition to gaining practical experience in the role, you will also attain an NVQ Level 2 Customer Service qualification which will help start your career and give you an insight into the businesses processes and procedures Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours

Training Outcome:
To progress onto a Level 3 Customer Service Specialist Apprenticeship. Then once Level 2 & 3 Apprenticeship is completed become a Service Delivery Coordinator.

Employer Description:

At Waste Experts, we’re more than a waste management company, we’re innovators committed to redefining how the world views waste. As a proud B Corp certified organisation, we operate to the highest global standards of social and environmental performance, using business as a force for positive change. Our B Corp certification reflects our dedication to sustainability, ethical practices, and creating meaningful impact for our clients, communities, and the planet.

 

As part of the team at Waste Experts, you’ll represent a company that values your work and gives you the chance to share our ideas with others. You’ll be helping to make waste management more sustainable and make a real difference through the work you do every day.

Working Hours :
Monday – Friday 9am - 5pm with 1 hour lunch break.

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Team working,Initiative