Technical Support Administration Apprentice

Configuration of TVs, TV Systems, Chromecast and other equipment including taking TVs out the box for manual settings configuration, network connection, channel tuning (where applicable), settings cloning from one TV to another, TV system server configuration with correct settings, content, IP allocation etc. Keeping record of serial numbers and other identification information of all equipment prepared for installation, allocating TVs & other equipment to a specific room (based on client requirements) and labelling each unit correctly with their corresponding room. Remote support including communicating with customers via phone or email to help resolve issues, logging support tickets, following up and closing the ticket on the cloud CRM, contacting customers proactively to ensure they are happy with the installed equipment and helping with any issues they may have. Responding to enquiries via web chat including responding to questions about products and services online, qualifying a lead and approving the lead on the cloud CRM, recording information about the potential lead such as company, address, contact details, etc., passing the information onto the sales team for further processing. Minimum of 6 hours per week spent on apprenticeship work and training.

Training:

You'll attend monthly 1-2-1 meetings (online via teams every month - NO classroom OR college!) with your tutor and learn about modules including the organisation, stakeholders, relevant regulation, business fundamentals, processes & external factors. You will be given a minimum of 3 hours per week to complete any apprenticeship work (assignments, research, and projects) and will receive at least another 3 hours of training from your employer.

Training Outcome:

As with any apprenticeship opportunity - if you prove yourself to be a valuable member of the team there is a strong chance of a permanent post within the business.

Employer Description:
Hotel TV Company is a specialist supplier & system integrator of commercial TVs, TV Systems, In-Room Entertainment and other technology solutions across UK & Ireland. They are a small but very successful, vibrant company, dealing with a wide variety of clients in the hospitality, healthcare & retail sectors.

Working Hours :
Monday to Friday, 9.00am to 5.00pm.

Skills:
Attention to detail,Communication skills,Customer care skills,Initiative,IT skills,Organisation skills,Problem solving skills,Team working