Apprentice Hospitality Supervisor - ICC

Your Key Responsibilities will include:

Operations Support: Assist in the smooth running of daily operations, including opening and closing procedures, cleanliness, and organisation Ensure compliance with health, safety, and sanitation regulations by monitoring adherence and addressing any issues promptly Support inventory management by assisting in stock checks, receiving deliveries, and maintaining accurate records Customer Service: Provide excellent customer service by welcoming guests, taking orders, serving food and beverages, and handling inquiries or complaints Assist in maintaining service standards by monitoring the dining area, ensuring cleanliness, and addressing any issues promptly Interact with customers to gather feedback and contribute to improving the overall dining experience Staff Supervision: Supervise and support bar and restaurant staff during shifts, providing guidance and assistance as needed Assist in training new team members on job responsibilities, service standards, and safety procedures Contribute to maintaining a positive work environment by fostering teamwork, resolving conflicts, and recognising employee contributions Financial Support: Support in handling cash transactions, processing payments accurately, and reconciling cash registers Assist in monitoring sales performance and inventory levels to ensure adequate stock availability Contribute to cost control efforts by minimising waste and adhering to budget guidelines Health, Safety, and Environment (HSE): Assist in maintaining a safe and clean working environment by following health and safety protocols Participate in training sessions related to health, safety, and food hygiene to ensure compliance Report any safety hazards or incidents promptly and assist in implementing corrective actions Quality Control: Assist in monitoring food and beverage quality to ensure consistency and adherence to standards Contribute ideas for menu improvements and promotional activities based on customer feedback and market trends Relationship Building: Build positive relationships with customers by providing friendly and attentive service Collaborate with colleagues and management to support team goals and objectives Develop rapport with suppliers and vendors to facilitate smooth operations and procurement processes

Training Outcome:
On completion of the Hospitality Supervisor Level 3 apprenticeship, the apprentice will have the opportunity to embark onto a Level 4 apprenticeship to further their skills' development through internal training programmes

Employer Description:

We’re the people behind the food, hospitality and support services that power your day, make you smile and put a spring in your step. That’s just one of the reasons why we’re the UK and Ireland’s top contract catering, hospitality, and business support services provider.

Working Hours :
5 days out of 7 (Starts from 6am/Late Finishes can be after midnight) Shifts to be confirmed

Skills:
Communication skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Patience