Trainee Sales Executive Apprenticeship

Your main duties and responsibilities will include, but not be limited to: 

Deliver excellent customer service in line with Banks Homes processes and policies. Assist the Sales Executives to follow up all customer enquiries (website, telephone, email or walk-in), supporting with conversation to site visit or appointment.    Effectively and efficiently capture customer details and record accurately within the company systems. Support Sales Executives to ensure timely follow-up of all enquiries. Build strong relationships with customers, colleagues, and external stakeholders. Build an awareness of the local housing market and economic conditions. Demonstrate comprehensive local knowledge, including amenities, schools, transport links and competitors. Travel to all designated developments to undertake pre-booked customer appointments. Build a detailed knowledge of all relevant Banks Homes house types for the development. Undertake training conducted by the Sales Manager and Sales Executive to utilise our sales methodology, schemes and incentives.  Following the training, you will then be able to effectively close a sale. Proactively sell personalised homes through customer extras, and manage implementation across all reservations to drive additional profit for the company. Meet the agreed sales targets, including reservations, exchanges, and completions, within the required timeframes in agreement with the Sales Manager. Ensure the health and safety of customers, colleagues, and all site visitors in line with legal requirements and company policies. Maintain consistent use of appropriate personal protective equipment, including a personal alarm, at all times while at work. 

Training:

In this role, you will gain hands-on experience whilst working towards a Level 4 Sales Executive apprenticeship. 
 
Throughout the apprenticeship programme you will engage in on-the-job training, coursework and assessments that will support your development. To be successful, you should fully engage with all elements of the apprenticeship and represent the organisation positively both in the workplace and at college.

You will report to and work closely with the Sales Manager.  In addition you will work closely with Sales Executives, Sales and Marketing Director and liaise proactively with the other internal departments, i.e., commercial, construction, communication, technical and marketing teams, as well as external stakeholders and partners to ensure that sales targets are achieved and exceeded. 

You will work under the guidance of your course tutor to support your development and progress in conjunction with your line manager and our Group Learning & Development Manager. Regular communication with the course tutor will be essential to ensure alignment between on-the-job training and academic requirements. You will be expected to attend scheduled reviews and provide updates on your learning, performance, and coursework. 

You will spend the majority of your time on housebuilding sites you are assigned to and you will be required to work weekends.  There may be a requirement for you to occasionally attend meetings at our Head Office, Durham and our office at Harewood House, Leeds. 

Training Outcome:

Upon completion of the L4 apprenticeship, you will progress on to becoming a Sales Executive.

Employer Description:

Banks Homes is part of the Banks Group. Established in 1976, the Banks Group is a family business with a rich history in the development sector. We operate in a range of business areas, including Banks Property, Banks Homes, Banks Mining and Banks Plant Solutions. We’re responsible for a range of developments across the north of England, Yorkshire and Scotland.

The Banks Group works closely with, values and listens to the views of communities close to our projects, our business partners and our people. This is an approach that we call Development with Care – an approach that ensures we work safely, responsibly and sustainably across our three business areas at all times.  We want our developments to leave a positive long-term legacy on the environment and local communities that host our developments.

We believe in placing people and the planet at the heart of what we do, looking for ways to leave a positive impact on local communities and the environment. Our people understand, practice and share this ethos. They manage a range of projects from inception through to completion, including gaining all necessary planning permissions and consents, while ensuring local communities and the environment are cared for.

At Banks Group, we’re excited to be growing our business with the launch of Banks Homes - our dedicated housebuilding division.

With a skilled in-house team of surveyors, planners, and technical specialists in housebuilding, drainage and highways, creating our own range of homes was a natural next step.

Banks Homes was born from a desire to create sustainable, well-designed homes that support healthier, happier lives. Inspired by the needs and aspirations of our customers, we’ve developed a thoughtful blueprint for modern living, carefully considering how each space functions to support everyday wellbeing.

From the location and landscaped gardens to the high ceilings, ¾-height windows and bi-fold doors, every element has been designed to maximise space, natural light and comfort. We’ve future-proofed our homes with energy efficient features and smart technology to help reduce energy bills , while our dedicated customer service team is here to make every step of your journey smooth and stress-free.

Wherever striking design, future-proof sustainability and desirable locations come together, you’ll find a Banks Home.

Working Hours :
Thursday to Monday 9:30 - 17:15 The sales office is closed on Tuesdays and Wednesdays, so there is a requirement to work weekends.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Non judgemental,Patience,Comfortable with travel