Customer Service Manager

JOB DESCRIPTION

Customer Service Manager

Key Resin Company - Batavia, OH

Are you ready to take the next step in your career with a stable, growing company?
Key Resin Company, a high-performance flooring manufacturer, is seeking a Customer Service Manager to join our team. This is a fantastic opportunity to work with a respected manufacturer known for our experience, quality, and customer service.

In this role, you will lead a dynamic team while driving excellent customer experience and ensuring effective collections processes that support our business success.

What You'll Do
Lead, mentor, and develop a team of Customer Service Representatives, Order Entry Analysts, and Receptionists/Administrative Assistants. Promote a culture of exceptional customer service and responsiveness Oversee order entry operations to ensure accuracy and efficiency Handle escalated customer concerns and ensure timely resolution Manage collections efforts, including monitoring ageing reports and working with customers to resolve outstanding balances Collaborate with sales, operations, and finance to support customers and improve processes Identify opportunities to enhance service quality and operational effectiveness What We're Looking For
Proven leadership experience in customer service or a related field Strong communication, problem-solving, and organizational skills Ability to balance customer satisfaction with business objectives Experience working in SAP or an equivalent ERP Experience working in a manufacturing or distribution environment is a plus Experience with collections or accounts receivable is a plus Associates or higher degree in business or related field a plus
Why Join Key Resin Company?

We value our employees and offer a strong, competitive benefits package, including:
Health, dental, and vision insurance Company-paid life and disability coverage Paid time off including parental leave and volunteer hours 401(k) match and pension plan Grow With Us

At Key Resin Company, you won't just have a job-you'll build a career with a company that values teamwork, quality, and continuous improvement. If you're ready to make an impact and lead a team dedicated to excellence, we want to hear from you.

Apply today and take the next step in your career!
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