Apprentice Receptionist & Administrator

We are seeking a highly enthusiastic, motivated, and proactive individual to join our friendly team. The ideal candidate will provide exceptional Reception/Customer service to our patients, thriving on patient interaction and the dynamic nature of a busy reception environment. The role of a medical receptionist is demanding, necessitating confidence, strong organisational skills, and proficiency in multi-tasking. The successful applicant must possess excellent communication skills and be comfortable with information technology.

Candidates must demonstrate an ability to adhere to strict confidentiality policies and exercise absolute discretion regarding patients and colleagues. 

The following are the core responsibilities of the apprentice receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

To receive, assist and direct patients in accessing the appropriate service Greet patients and visitors to the practice and make sure the reception area is kept tidy at all times Make sure patients book themselves in and all visitors are signed in per practice appointments and visitors procedures Respond and/or redirect all patient and visitor requests accordingly Booking, amending and cancelling patient appointments Extract patient’s records if requested and prepare any other papers needed for the Consultation or Medicals Answering incoming telephone calls, ensuring calls are documented and redirected accordingly Support patients in completing online triage forms Workflowing online triage requests to the appropriate clinicians or care navigate to alternative health care professions or administration team Use generic email for communication to others as requested by the Doctors, or a senior member of staff, dealing with urgent faxes immediately Tidy Doctors’ rooms if required. Tidy the waiting room after each surgery Ensure the Reception Area is left tidy and ready for use by in-coming colleagues, together with any information regarding unresolved or urgent matters Photocopy as required Be prepared to carry out relief duties that may be required at times of sickness, leave or other times of staff shortage in the Practice. All relief work will be paid Deal with home visit requests Support the team during the Flu clinics Registration of new patients and update patient details Attend admin meetings

In addition to the primary responsibilities, the apprentice receptionists may be requested to:

Issue and supply prescriptions and distribute accordingly Complete opening and closing procedures in accordance with the rota Support the management team in any health campaigns Support the reception manager with producing leaflets, newsletter etc

Training:
In addition to gaining practical experience in the role, you will also attain an NVQ Level 2 Customer Service qualification which will help start your career and give you an insight into the businesses processes and procedures Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours

Training Outcome:

Completing this apprenticeship can be the first step in a rewarding and varied career within the NHS or wider healthcare sector. Many apprentices go on to secure permanent roles as medical receptionists or administrators. With experience and further training, progression opportunities may include:

Senior Medical Receptionist or Admin Team Leader Medical Secretary Practice Manager Healthcare Assistant Roles in other NHS departments or clinical settings (e.g. hospitals, community services

Employer Description:
Lambgates Health Centre is a semi-rural 2-partner practice located in Hadfield in the High Peak of Derbyshire, close to local amenities and surrounded by scenery, providing care for 7239 patients. We are based in a modern purpose-built surgery and are an established training practice for GP registrars, foundation doctors, and medical students. We are a well-managed GMS Practice, and our goal is to deliver quality medical care through skilled team members.

Working Hours :
Monday – Friday – between 8.00am and 6.30pm. Hours will be mixed and include an early shift – 8.00am - 4.00pm and a late shift 10.45am – 6.30pm Maximum of 2 late shifts per week.

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience