People Assistant Apprentice

Provide an administration service to meet the needs of customers internal and external to the People team. Be the first point of contact (such as over the telephone, email, instant message or face to face) for all queries from employees and managers on people management and development processes and procedures as required (for example queries about payroll, maternity leave, annual leave and learning activities). Provide an excellent customer service experience by signposting to the appropriate policies, providing information, and / or escalating as necessary. Maintain the people information system and other current and archive filing systems, paper and electronic, ensuring that employment records are kept up-to-date and regular audits of the accuracy of information are undertaken as required, rectifying any discrepancies or bringing them to the attention of the People Business Partner as needed. Support the People and Development Leadership Team to monitor expenditure of budgets by maintaining spend logs, and processing purchase orders (POs), invoices and credit notes using internal finance systems. Update organisational charts, as required. Undertake all administration in relation to absence records, return to work interviews and self certifications for absence, ensuring the relevant People Officers and People Business Partner is informed when colleagues reach a trigger point under the absence management procedure. Maintain and update the people information system, including updating colleague records, processing joiners and leavers, updating annual leave and changes, running reports, undertaking data checks and audits and any other reasonable duties. Arrange meetings relating to employment relations casework, taking notes as required. Assist the People Business Partners with recruitment including advertising vacancies on our careers site, social media and any relevant jobs board reviewing the market to ensure full visibility of the roles. Always keep the new starter tracker and the applicant tracking system up to date, following recruitment timelines. Contact candidates to arrange interviews, assessments and carry out pre-employment checks. Provide first line advice to managers regarding recruitment and onboarding processes. Track the completion of Probation reviews referring to the relevant People Business Partner. Ensure that any pension queries from employees are dealt with promptly and passed to the pension scheme provider or People and Payroll Officer as appropriate. Administer other reward and recognition related activities, for example communicating with employees about their entitlements and maintaining appropriate employee benefits records.  To maintain and update content on the Learning Management System (LMS). Undertake administration in relation to learning and development including the processing of internal or external learner training applications and bookings for internal/external training. Maintain records of compulsory training attendance, for example GDPR, safeguarding, first aid, health and safety training undertaken and report on this when required. Work with the People team to arrange courses and events as required including: liaising with course facilitators (both internal and external); booking rooms, equipment and catering; preparing materials; sending joining instructions; supporting the facilitator on the day and sending out evaluations.

Training:

Training will be provided by Chelmsford College. 6 hours per week will be for "off-the job training"

Training Outcome:

Completion of Level 3 HR Support Apprenticeship

Employer Description:
St Luke's Hospice are a local charity providing compassionate care to people whose illnesses are no longer curable. We promote dignity in dying and empower people to make the choices they want, from the moment they are diagnosed.

Working Hours :
5 days a week, Monday - Friday from 9am - 5pm

Skills:
Adaptability,Collaborative working,Customer Service,Business Understanding,Organisation Understanding