Apprentice Practice Support Worker

Telephone duties:

Making appointments Taking requests for prescriptions Giving out results Ambulance transport bookings Home visit requests Deal with general enquiries and minor complaints Contacting other providers

Reception duties:

Register new patients and temporary residents Greet and direct patients and visitors Making appointments Handing out prescriptions Ensure outstanding queries are explained and handed over to the next shift, as necessary Respond to the needs of doctors and nurses during surgery Collect payments from patients for non-NHS services Deal with general enquiries and minor complaints

Filing:

Pulling Lloyd George envelopes when requested and filing of correspondence (hospital letters, etc.)

Prescriptions:

Dealing with requests for repeat prescriptions Raising prescriptions as per practice protocols Dealing with queries relating to repeat prescriptions

General:

Input and extract information from the practice computer system Copy medical records for third-party reports and access to records requests Observe health and safety guidelines at all times Provide secretarial support, including processing hospital referrals, following up queries, etc. General housekeeping (e.g. keeping reception and waiting areas tidy) Participate in washing up/keeping the kitchen area clean and tidy Any other reasonable duties as necessary

Training:

An apprenticeship includes regular training with a college or other training organisation. All training will take place in the workplace. At least 20% of your working hours will be spent training or studying.

Training Outcome:

Progression onto the next level of qualification and the possibility of full-time employment.

Employer Description:

Bishop's Close Medical Practice is a Spennymoor based practice with over 8500 patients providing high quality patient care.  Our core values and ethos is to place patients at the centre of everything and aim to keep patient journeys simple & smooth. 

Working Hours :
37.5 hours per week. Monday - Friday between the hours of 08:00 - 20:00 where needed and also some Saturday work.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience