Sales Executive Apprentice

As an Apprenticeship Sales Consultant, you will learn how to support the full customer sales journey, from first enquiry through to completion, whilst developing professional sales skills through a nationally recognised apprenticeship.

Working closely with experienced Sales Consultants and the wider team, you will gain hands-on experience in customer engagement, relationship-building, property sales processes, and ethical selling practices. This is an ideal opportunity for someone starting their career who is motivated, people-focused, and keen to learn.

Key Responsibilities:

Customer Engagement & Experience Act as a welcoming first point of contact for customers via phone, email, online enquiries and in person Support customers through their early enquiry journey, providing accurate and helpful information Build positive relationships with customers, understanding their needs and motivations Ensure all customer interactions reflect the company’s values and customer-first approach Sales Support Assist with managing and updating the sales pipeline and CRM system Support Sales Consultants with appointments, viewings, follow-ups and customer communications Learn how to qualify leads and identify customer needs Support the preparation of sales documentation and reservation paperwork

Marketing & Presentation:

Help to maintain high standards in show settings, sales suites or appointment spaces Support local marketing activity, including events, open days and community engagement Learn how to present products and services confidently and professionally

Administration & Compliance:

Accurately record customer information in line with GDPR and company policies Support sales administration activities, ensuring documentation is completed correctly Learn the importance of compliance, ethical sales practices and customer transparency

Learning & Development:

Actively participate in all elements of the Sales Consultant Level 4 apprenticeship Apply learning from training into day-to-day work Seek feedback and demonstrate continuous improvement in sales and customer skills 

Key Performance Measures:

Timely follow-up of customer enquiries in line with agreed service standards Accuracy and completeness of CRM and sales records Customer satisfaction scores / feedback from interactions supported Contribution to sales activity (appointments booked, viewings supported, admin accuracy) Adherence to sales processes, compliance requirements and GDPR standards Accuracy of sales documentation and record keeping Maintaining presentation standards within sales environments
 

Key Stakeholders:

Sales Consultants Area Sales Manager Marketing Team Sales Directors House and Estate Managers Sales Operations team Apprenticeship Training Provider

Knowledge & Experience:

No prior sales experience required, but would be beneficial Exposure to customer interaction (e.g. retail, hospitality, volunteering)  Experience working in a professional or team‑based environment Experience using digital systems (e.g. booking systems, databases, email platforms) Experience in working towards regular targets/KPI’s would be desirable

Training:
In addition to gaining practical experience in the role, you will also attain an NVQ Level 4 Sales Executive qualification which will help start your career and give you an insight into the businesses processes and procedures Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly / fortnightly meetings with you You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours

Training Outcome:

While there is no guarantee of a permanent role at the end of the apprenticeship, we hope that successful completion will provide opportunities to apply for suitable vacancies within the Sales and Commercial team or other areas of the business.

The apprenticeship is designed to provide valuable skills, knowledge, and experience that can support future career development both within McCarthy & Stone and beyond.

Employer Description:

McCarthy & Stone is one of the UK’s leading retirement living developers and managers, specialising in housing for older people. Founded in 1977, the company designs, builds, and manages retirement communities across the country, offering a range of apartments and services for people aged 55 and over.

 

Its developments are designed to support independent living while providing added security, convenience, and opportunities for social interaction. Many communities include features such as communal lounges, landscaped gardens, on-site managers, and optional care and support services. McCarthy & Stone aims to help older adults maintain their independence and enjoy an active lifestyle in a safe and welcoming environment.

Working Hours :
Tuesday - Saturday 10am - 5.30pm 20 Minute lunch break

Skills:
Communication skills,IT skills,Organisation skills,Analytical skills,Team working,Initiative,Time management,Problem solving,Commercial awareness