IT - First Line Support Apprentice

Provide first‑line technical support for Bespoke Software, Microsoft products including Windows 11, Microsoft 365 and Teams. Provide support to end users using Bespoke Network Management platform, system training will be provided with the role. Diagnose and resolve basic hardware, software and network issues. Log, categorise, and prioritise incoming incidents and service requests. Deliver clear, friendly, and professional communication to end users, ensuring a positive support experience. Follow established troubleshooting workflows and knowledge‑based articles to resolve issues efficiently. Escalate incidents to IT Support Manager with detailed diagnostic notes. Support user onboarding activities such as account creation, licence assignment, and access provisioning.

Training:

Training will be tutor-led, one day a month and is delivered remotely. Apprentices have a monthly 1-1 review meeting.

Training Outcome:

Ongoing training and personal development are encouraged.

Employer Description:

Our Mission.
Pure Offices was founded in 2007 with one aim - to offer quality and flexible office solutions to businesses around the country, from start-ups to global corporates. We are proud of our centres which have been carefully designed to maximise wellbeing in the workplace. From plenty of natural light, good ventilation and smart interiors through to sustainable initiatives such as solar panels, sourcing energy from renewable sources and low energy lighting. Our offices meet the demands of the modern business which, when twinned with excellent levels of customer service, gives the ultimate hassle free, easy in- easy out, office experience.

Working Hours :
Monday to Friday, 8.30am - 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Logical,Initiative