Business Administration Apprentice

Handling customer enquiries over the telephone or face to face in the agency and administering all customer instructions to completion and compliance standards Acquiring and maintaining knowledge of NFU Mutual General Insurance products Reviewing and advising customers on their general insurance requirements Providing quotations and selling policies to customers Enabling cross-selling opportunities to new and existing customers Processing and dispatching renewal documentation Producing correspondence to required timeframes and quality standards Introducing and promoting NFU Mutual’s range of Financial Services and Risk Management products Carrying out all general office and policy administration

Person Specification:

My client is looking for a self-driven, motivated individual, who can work on their own initiative and as part of a small, friendly, team environment. You will have good communication skills, being in person, over the telephone and in written format. You should have a willingness to learn and to strive for 100% accuracy. Sales or Servicing experience would be an asset.

Computer Literacy is essential to include Word and Excel usage.

This role will be working towards a Business Administrator level 3 qualification supported by starting off.

Training:
Level 3 Business Administration Apprenticeship Remote training delivery Onefile VLE 6 hours of dedicated training time every week

Training Outcome:

Possible full time permanent position upon completion of the apprenticeship.

Employer Description:

A prestigious company who offer a  wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. They carefully balance delivering excellent service to their customers whilst ensuring the business is run effectively. As a mutual, supporting their customers and paying their claims comes first. They are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.

Working Hours :
9am - 5pm, Monday - Friday (1 hour lunch).

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental