Customer Service Advisor Apprentice

The Customer Services Trainee role will be an advocate of Customer Services who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. This role will often act as an escalation point for complicated or ongoing customer problems. Through training, shadowing and personal development, this role will become an expert in Axis’s services, enabling the sharing of knowledge with wider teams and colleagues.

What You’ll Deliver

Service Improvement

Analyse data to identify opportunities for improvement, making recommendations for business change. Provide direction and support to new employees across the Customer Service functions, including providing feedback on performance and coaching for improvements.

Customer Journey Improvement

Support with mapping the end-to-end customer journey, including making recommendations for change. Support with the review of business processes and procedures, making recommendations for change to enhance the customer experience and service efficiency. Ensure external factors are taken into consideration when making recommendations for improvements, and that these are mitigated wherever possible.

Customer Insight

Support with analysis of customer data to enhance the business understanding of individual customer needs and vulnerabilities. Support with customer engagement initiatives, ensuring all customers have an opportunity to engage at all levels and via multiple channels.

Training:
You will attend college one day per week (virtually) working towards the Level 3 Customer Service. 

 

Training Outcome:
Opportunity for permanant work on successful completion of apprenticeship

Employer Description:

Axis CLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the Southeast. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant.

Working Hours :
Monday - Friday. Start times will vary depending on contract.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working