Business Administration Apprentice

The apprentice will receive ongoing support, mentoring and structured training from experienced members of the team whilst developing practical business administration skills within a professional office environment.

Main duties will include:

Managing incoming telephone calls, emails and post in a professional manner Supporting the booking and coordination of client appointments and diary management Learning how to maintain accurate client records and business systems Assisting with office administration, stock management and facilities organisation Supporting client onboarding and ongoing client communications Assisting with business improvement projects and administrative tasks Developing knowledge of customer service standards within financial services Learning how to use Microsoft Office, CRM systems and internal business software Supporting the wider team with day-to-day business operations Working closely with managers and colleagues to develop communication, organisation and problem-solving skills

The apprentice will primarily work from the office alongside experienced staff members who will provide daily supervision, training and guidance throughout the apprenticeship.  

Training:

Cirencester College.

Business Administration Level 3.

Whilst the majority of training will take place at the employers' premises, there will be occasional attendance required at Cirencester College.

Training Outcome:

Potential for a permanent position within the business upon successful completion of the apprenticeship, with opportunities to progress into senior administration, operations or client services roles.

Employer Description:

Future Planning was established in 2010 with the vision of providing a more personalised, better-quality service than high street banks and national chains.

We can help you to achieve the future you want. We do this by taking the time to understand what’s important to you, to understand your situation and what your future could look like.

We have a tight-knit team who enjoy working closely with their clients. With our investment in new offices, new technology and our people, we’ll be looking after our clients for many years to come.

Working Hours :
9am-5pm, Monday to Friday. 9am – 1pm, on the last working Saturday of each month, which will be given back as a half day during the week.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative