IT Technician Apprentice

Providing high-quality, first and second line technical support for the IT service desk; recording all calls and activities within the service desk tool, within the SLA guidelines Setting up user accounts, implementing password changes, and resolving work area problems (this includes detecting illegal access, lost passwords, and bans) Keeping records of all users, including the management of laptop loans Handling printing problems – both hardware and software Dealing with user account problems as and when they occur Hardware – routine checking, fault finding and rectifying, general maintenance Stock control of consumables and hardware ordering, distribution and paperwork Assistance with the movement and setting up of IT and other AV equipment, e.g. projectors and screens for presentations

Training:

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

Learn on-premise and cloud-enabled technologies and services Learn technical content that aligns to and is relevant to employers and the market Gain an Azure Fundamentals Qualification and a Microsoft 365 Fundamentals Qualification Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

Training Outcome:

United Learning have an excellent track record of maintaining or retaining and developing their apprentices into permanent members of the team.

Employer Description:

United Learning is a large, and growing, group of schools aiming to offer a life changing education to children and young people across England. As a group, we can reward our staff better: with good career opportunities, better pay, benefits, and ultimately, the satisfaction of helping children to succeed. We invest in our staff wellbeing with an ongoing group-wide wellbeing programme. It's an ethos we call ‘the best in everyone’.

Working Hours :
Monday to Friday.

Skills:
Communication skills,IT skills,Organisation skills,Problem solving skills,Analytical skills,Team working