IT Support Apprentice

Diagnose and resolve hardware, software, and network issues Provide remote and on‑site technical support to end users Manage user accounts, permissions, and access (e.g., AD/Entra) Set up, configure, and deploy devices and applications Maintain and monitor IT infrastructure and system performance Implement security measures such as patching, MFA, and endpoint protection Support onboarding and offboarding processes, including equipment and access Maintain documentation, knowledge bases, and asset records Support and troubleshoot business-critical applications Assist in IT projects, upgrades, and technology rollouts

Training:

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

Learn on-premise and cloud-enabled technologies and services Learn technical content that aligns to and is relevant to employers and the market Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average

Employer Description:

Forge Dynamic is a UK-based managed IT services and technology consultancy company that provides IT infrastructure, cloud, communications, and technical support services primarily for small and medium-sized businesses. The company is based in London and was founded in 2007.

Working Hours :
Monday to Friday between 8:30am- 6:00pm, 42.5 hrs per week but reduced to 40 if under 19

Skills:
Communication skills,IT skills,Team working