Service Manager

Role - Service Manager Location - Perth, Scotland Hours - 40 Hours per Week Salary - Competitive Salary + Bonus + Excellent Benefits Are you an experienced Service Manager looking for your next leadership challenge? We are recruiting for an exciting opportunity to join a market-leading engineering business as a Service Manager, taking responsibility for workshop and field service operations across North Scotland. This is a senior leadership position where you'll have the opportunity to shape service delivery, develop engineering teams, drive operational performance, and contribute to the continued growth of a highly successful aftersales operation. The Role Reporting into senior management, you will be responsible for leading and developing a team of field-based and workshop engineers while ensuring the highest levels of customer service and operational performance. Key responsibilities include: - Managing all workshop and field service activities across your region - Leading, motivating, and developing a team of engineers - Delivering departmental budgets, KPIs, and performance targets - Driving service excellence and customer satisfaction - Building strong relationships with customers through regular engagement - Identifying opportunities to grow aftersales revenue and improve service delivery - Monitoring product and technical issues and coordinating solutions - Ensuring compliance with Health & Safety legislation and company procedures - Supporting business growth initiatives as part of the wider management team About You We're keen to speak with candidates who have experience managing engineering service operations within industries such as: - Agricultural Machinery - Construction Plant - Material Handling / Forklifts - Powered Access - Heavy Plant - HGVs and Commercial Vehicles - Industrial Equipment - Groundcare Equipment - Quarrying or Mining Equipment - Related Engineering Sectors You will ideally have: - Previous Service Manager, Aftersales Manager, Regional Service Manager, Engineering Manager or Operations Manager experience - Experience managing field-based and workshop engineering teams - Strong customer service and relationship management skills - Commercial awareness and experience managing budgets and KPIs - Excellent leadership and people management abilities - Knowledge of current Health & Safety legislation - Full UK Driving Licence Industry-specific experience is desirable but not essential. We are particularly interested in speaking with candidates who have a strong background in leading engineering service teams and delivering exceptional customer support. What's On Offer? - Competitive salary package - Performance-related bonus scheme - 25 days holiday plus bank holidays - Holiday purchase and sell scheme - Market-leading pension contribution of up to 12% - Life assurance and income protection - Ongoing training and professional development - Genuine long-term career progression opportunities - Supportive and collaborative working environment Apply Today This is an outstanding opportunity for an ambitious Service Manager to join a successful engineering organisation and play a key role in driving operational excellence and future growth. For more information or a confidential discussion, please get in touch today.   If you want to find out more please contact me on 07485 986178 or peter.kimber@holtautomotive.co.uk