Customer Service Advisor

Showcase your communication and people skills in a role where you'll be providing the highest levels of customer service and no two days will be the same! Be part of a well-established organisation within a friendly and supportive team where you will develop new skills and experiences.

In the Fluent Welsh Customer Service Advisor job, you will be:

First point of contact for customer telephone, email and letter enquiries and follow ups, providing support and guidance on personal scenarios including payments
Contacting customers to update information held on the system and undertaking checks to see if assistance is needed in any way 
Providing administration duties including compliance of documents, updating personal records, inputting work logs

To be considered for the Fluent Welsh Customer Service Advisor job must have:

Ability to speak Welsh to level 3 and comfortable with everyday conversations and discussionsExtensive experience of working in a customer focused environment with interpersonal and communication skills, both written and verbal
Strong administration and customer service experience
Good IT and keyboard skills with experience of using Windows based applications

This is a fixed term position until April 2027, working full time 35 hours per week, Monday to Friday. The role is office based near Llandudno and on an annual salary of £28,210 plus benefits.

If you believe you have the skills and experience then please get in touch today!