IT Support Apprentice

The IT Support Apprentice Technician will work as part of the team providing efficient IT services and excellent standards of support throughout the organisation.

The successful candidate will be expected to be professional, have technical competence and excellent communication skills.

Key Responsibilities:

Provide first line technical support, answering support queries via phone, Teams and email and logging issues in Jira Service Desk Monitor helpdesk tickets in Jira Service Desk, responding in line with company SLA's Support users and common equipment both remotely and within an office environment as part of our hybrid working approach (currently 3 days in office, 2 days from home each week, rotating) Maintain a high degree of customer service for all support queries and adhere to all service management principles Take ownership of user problems and be pro-active when dealing with user issues Respond to enquiries from users and help them resolve any hardware or software problems Maintain a log of any software or hardware problems detected Support users in the use of computer equipment by providing necessary training and advice Escalate more complex calls to the relevant member of IT Carry out in-house system testing

The apprentice will provide a first point of contact, processing requests for support and help with the co-ordination of the response through to resolution, providing an escalation path if necessary.

Training:
The apprentice will attend online learning sessions which will be on Teams on a weekly basis

Training Outcome:
A Level 3 Information Communications Technician (ICT) apprenticeship equips you for entry-level tech roles. Depending on the specific pathway you choose - Support, Network, or Digital Communications - you can seamlessly transition into a variety of hands-on, frontline IT careers

Employer Description:

Ultimate Finance is an independent, UK-based asset-based lender established in 2001, providing flexible funding solutions (invoice, asset, bridging, and trade finance) to SMEs. Backed by the Tavistock Group, they have over 20 years of experience and have provided over £17bn in funding. They are known for high customer satisfaction, with a 4.9/5 Trustpilot rating.

Working Hours :
Monday - Friday, 9.00am - 5.00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Team working,Initiative,Patience,Physical fitness