Apprentice Administrator at YTA Training

We are looking for an organised and enthusiastic individual to join YTA Training as a Business Administration Apprentice.

As a Business Administration Apprentice, you will provide essential support to our busy team. You will develop a broad range of administrative skills while acting as the first point of contact for enquiries. Your role is key to ensuring our processes remain efficient and that every customer receives a professional and seamless experience.

Key Responsibilities
As you learn and progress, your day-to-day duties will include:

Making outbound calls to warm leads and prospective students to discuss our courses and guide them through the onboarding process. Handling inbound telephone and email enquiries, acting as the first point of contact to help prospective students find the right training path. Managing and growing our social media presence. You’ll create engaging content to showcase student success and promote upcoming course dates. Actively collecting student reviews and student journey information to help create authentic marketing content and monitor student results/success rates. Printing and assembling student portfolios, ensuring all training materials are ready for course start dates. Learning to process simple invoices and maintain accurate financial records for course bookings. General administrative tasks, such as managing post, monitoring office supplies and ensuring our customer database is accurate and up to date.

Training:

Flexible deliver including the following:

Formal Learning Sessions: One 2-hour session per 4 weeks
Interim 1-to-1s: Weekly or bi-weekly informal catchups (usually online). Formal Progress Reviews: Meetings with the apprentice and their Line Manager (LM) initially at the 6-week mark, and every 12 weeks thereafter. The learner and employer to decide how to best structure their "Off-the-Job" training time. Some prefer one full study day per week, while others find it more effective to allocate 2 hours daily.

Training Outcome:

At YTA Training, we believe in practicing what we preach regarding professional development. Upon successful completion of the apprenticeship, there may be an opportunity for a permanent position.

Employer Description:

YTA is the UK’s premier training centre for construction training and assessment backed up by outstanding independent customer reviews.

YTA is an approved training provider and has accreditation to offer nationally recognised qualifications on behalf of NOCN Cskills (Construction Skills) formally CITB (Construction Industry Training Board)

Working Hours :
Monday to Friday 8:30am to 5pm 1 hour unpaid lunch.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Proactive Attitude