Digital Business Apprentice

Providing first-line IT support to staff Assisting with hardware setup, maintenance, and troubleshooting Helping staff with login issues, password resets, and user accounts Maintaining printers, scanners, and other office equipment Supporting software installations, updates, and system access Helping ensure devices and systems are secure and compliant Logging and tracking IT support requests Assisting with onboarding new starters and setting up equipment Assisting with website updates and digital content management Supporting the use and promotion of the NHS App and related digital services both amongst staff and patients Supporting wider digital transformation projects within the organisation

Training:
Information Communications Technician Level 3 1 day per week at the college (term-time) Workplace mentor College assessor 

Training Outcome:

Roles may be available as the organisation continues to grow.

Employer Description:

Teldoc is Shropshire’s first ‘Super-Surgery’ and is a medical practice in Primary Care. Teldoc consists of 6 sites and works alongside Shifnal & Priorslee Medical Practice, who have 2 sites. Teldoc provides high quality healthcare in a responsive, supportive, and courteous manner. We provide a service which puts our patient’s welfare at the heart of what we do.

Working Hours :
Monday - Friday: 8am - 6:30pm, based on a rota, so hours could differ.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Team working