IT Technician (I.T Support) - Bushwood, London
Salary: £25000 - £35000 per annum
Due to continued growth and expansion, an Award-Winning Logistics company are looking for an IT Technician to join their fast-paced and dynamic Technology Team.
This is a fantastic opportunity for someone from a 1st Line Support / 2nd Line Support / IT Administrator / IT Technician / IT Helpdesk background who is looking to join a team where you will gain broad IT exposure and support all users across the business both desk side and remotely whilst benefiting from one-on-one support and development from the IT Manager.
The Job Role:
? You will be responsible for providing first class support for internal users, providing support on IT Infrastructure/installation and Cyber/Physical security.
? Managing 1st & 2nd line support on-site and remotely
? Problem investigation, diagnosis, and solution implementation
? Effective communication with end user throughout process
? Monitor backups across estate / perform periodic DR tests.
? Monitor service uptime including PaaS / SaaS services
? Implementation of hardware and services whether remotely, on-site, or off-site.
? Keep up to date with the latest security and technology developments, ensuring infrastructure is scanned/patched against any new vulnerabilities.
? Monitor for attacks, intrusions and unusual, unauthorised, or illegal activity
? Investigate security alerts and provide incident response.
Skills, experience, and qualifications:
? Minimum 3 years previous experience within a 1st Line Support / 2nd Line Support / IT Administrator / IT Technician / IT Helpdesk role
? Experience in management of computer systems
? Excellent working knowledge of various packages and systems including Office 365, Windows 7/11
? Excellent interpersonal and communication skills
? Excellent organisation and time-management skills
? Proven analytical and problem-solving abilities