Onsite 1st Line IT Support Engineer Apprentice (3Gi Technology)

You will be employed by, and working as a part of the 3Gi Technology team, but based onsite at Event Concept where you will be primarily supporting their systems and users. You will be the friendly, dependable face of IT onsite, so a strong customer service approach and clear communication are essential. While you will work onsite at Event Concept most of the time, you will be fully supported by a wider, experienced engineering team based at our Shenfield office, who provide escalation, technical depth, mentoring, and backup support.

You will never be on your own. No two days are the same, which is what makes this role so exciting. If you thrive in a fast-paced environment, enjoy variety, and want to be part of a business where technology genuinely powers the magic, this is the role for you.

What You Will Do:

Act as the primary onsite 1st line IT support contact at the Event Concept site Provide face-to-face IT support to Event Concept users in a fast-paced creative environment Troubleshoot and resolve software, hardware, and basic networking issues Set up new starters with devices, accounts, and Microsoft 365 access Deploy and configure desktops, laptops, and mobile devices Assist with system updates, software installations, and technical rollouts Log, own, and progress tickets through to resolution Work closely with the Shenfield-based 3Gi engineering team for escalations and complex issues Maintain accurate documentation of IT systems, tickets, and procedures Represent 3Gi professionally at client site

Training:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

Efficiently operate and control your ICT infrastructure - physical or virtual hardware, software, network services and data storage Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components Prioritise systems support tasks and monitor and maintaining system performance Maintain regulatory, legal and professional standards Support the information systems needs for your business

Training Outcome:

Clear progression - we promote from within and invest in our people.

Employer Description:

About 3Gi

3Gi is a UK-based technology services group specialising in Cloud, AI, Cyber Security, and DevOps. We own and operate three technology brands — meaning we call the shots, move fast, and build things we believe in.

We only hire passionate technologists that love technology and seek it out for both work and play. Everyone we hire learns our traditional stack — Windows, VMs, Networks, M365 — but as soon as you show a passion for advanced tech, we let you loose on AI, DevOps, Cloud Automation, Cybersecurity, and just about everything 'in vogue' in tech right now.

If you want corporate layers and red tape, this won't be your place. If you want growth, accountability, and impact — it absolutely will be.

About Event Concept

Event Concept is one of London's most respected creative event agencies — blending the big ideas of a creative agency with the meticulous execution of a production company. They craft extraordinary experiences for some of the world's biggest brands, and a slick, reliable IT environment is critical to making that happen.

EC is a team of doers, dreamers, and down-to-earth collaborators. They thrive on creativity, care deeply about the details, and always have each other's backs. As the onsite IT contact, you'll be embedded within their team day-to-day — supporting their users, getting to know their workflows, and being the friendly, dependable face of IT onsite.

It's a creative, fast-paced, and genuinely fun environment with a great team culture — and a fantastic place to build commercial IT experience while being backed by the wider 3Gi engineering team.

Working Hours :
Type: Full-time, permanent 5 days onsite (no hybrid). Monday - Friday 9.00am - 6.00pm.

Skills:
Communication skills,Problem solving skills,Team working,Windows 10/11,Microsoft 365,Written communication skills,A strong customer service,Methodical and organised,Able to work independently,Reliable & punctual,Accountable