Apprentice Home Adaptions Triage Officer

Receiving and evaluating incoming adaptation related housing inquiries, complaints, or requests Gathering relevant information and assessing the nature, urgency, and complexity of each case Identifying any risks or emergencies that require immediate attention Coordinate referrals to relevant departments Ensure clear communication and documentation during the triage process Maintain professional and empathetic communication Handle difficult conversations and de-escalate tense situations Maintain accurate record Ensuring data protection and confidentiality of sensitive information

Training:
Customer Service Specialist Level 3 Apprentices will develop their knowledge, skills and behaviours through on and off-the- job learning and are expected to attend Fareport training centre on a day release basis Apprentices will be certificated for the apprenticeship after completion of an end-point assessment

Training Outcome:

Although we can’t guarantee you a permanent job at the end of your apprenticeship, many apprentices remain with SCC following the completion of their apprenticeship. If there is not a permanent opportunity, we will support you to apply for other roles within the council, and help make sure you are ready for a wider job search with support from our Employment Support team.

Employer Description:

Being part of the Southampton City Council team requires people who are willing to take personal responsibility for delivering excellence, to work with others to achieve the best possible outcomes, to embrace change and new opportunities, to make the most of the resources available to us and to think and act in the best interests of our customers. Southampton City Council are responsible for providing a number of services to the residents of Southampton including waste, housing, benefits, libraries, community support, marriages etc. and our aim is to give our customers the best service possible.

Working Hours :
Monday to Friday 9am to 5pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working