Customer Service Administrator Apprentice

Processing customer orders accurately and efficiently. Managing product returns and updating internal systems. Responding to customer enquiries by email and telephone. Providing professional and high-quality customer service at all times. Assisting with resolving customer issues and queries. Updating customer records and maintaining accurate information. Supporting general office and administrative duties. Liaising with warehouse and fulfilment teams regarding orders and deliveries. Monitoring inboxes and ensuring timely responses to customers. Using company systems to track orders and customer information. Assisting with filing, data entry and document management. Supporting the wider team with day-to-day administrative tasks. Completing all aspects of the Level 3 Business Administrator Apprenticeship including off-the-job training and coursework. Working towards developing the knowledge, skills and behaviours required within the Business Administrator standard. Attending relevant training sessions, reviews and meetings with your apprenticeship trainer and employer.

Training:
Level 3 Business Administrator. A bespoke programme of technical and vocational training. Functional skills in Maths and English*if applicable.

The successful candidate will be assigned a dedicated work based trainer who will provide support and guidance throughout the course. This Apprenticeship is delivered wholly in the workplace, the successful candidate will not need to attend any weekly sessions at the Grimsby Institute unless Maths or English is required as part of the Apprenticeship. 

Training Outcome:
Possible permanent contract upon successful completion of the apprenticeship and further enhanced industry-based training.  An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence. Transferable skills that are invaluable in the wider world of work.

Employer Description:

The Online Fulfilment Centre is a growing fulfilment and logistics company based in Grimsby, supporting businesses across the UK and internationally with storage, picking, packing and dispatch services. Established from a successful e-commerce background, the company prides itself on delivering excellent customer service, building strong client relationships and supporting businesses of all sizes with their online order fulfilment needs.

Working Hours :
Shift pattern tbc. Operating hours Monday-Friday between 9am-5pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative