Business Administrator and Social Media Apprenticeship

Operations & Administration

Respond to membership and sales enquiries professionally and efficiently Support onboarding of new members and maintain databases/CRM systems Assist with general admin to support the senior team Help organise and coordinate BVRA events, including the annual congress Record and review delegate feedback

Social Media & Digital

Support and eventually take ownership of BVRA social media platforms (LinkedIn, Facebook, Instagram) Schedule, publish, and manage content consistently Monitor engagement, comments, and messages Drive growth in followers, reach, and engagement Develop an understanding of platform algorithms and optimise content accordingly Test and refine content approaches based on performance Work with the content creator to plan and adapt content for each platform

Marketing & Campaign Support

Support delivery of marketing campaigns across digital channels Assist with email marketing and communications Track performance metrics and contribute ideas to improve results

Training:
The apprentice will attend Coastland College one day per week (term-time only)

Training Outcome:

Following completion of the apprenticeship, the right candidate may be offered a position as a permanent member of staff. Whilst the role will include a broad set of generic skills and experience, it will also be ideal for progression within the popular veterinary and animal health industry.

Employer Description:

The British Veterinary Receptionist Association (BVRA) is a UK-based, membership organisation founded in 2017 to support, educate, and raise the professional status of veterinary receptionists.

The BVRA provides industry-specific CPD (Continuing Professional Development) courses designed to enhance the skills, confidence, and knowledge of veterinary practice reception teams. We work closely with veterinary practices to improve client experience, team performance, and patient outcomes. As a growing organisation, we operate as a small, collaborative team where everyone contributes across multiple areas of the business. We also host an annual congress and organise the "Veterinary Receptionist of the Year" award.

Working Hours :
Average working day 9am-5.30pm with an hours lunch. Hybrid working role with an average of three days working from home (WFH) (or two days WFH and one day at college) and two days in an office in Bridport.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness