Apprentice Secretary

Secretarial:

Process referrals to hospitals and other agencies Updating external computer programmes with diagnosis, so regular contact with patients is upheld inline with NICE Guidance Dealing with incoming post from postal services / emails and circulating to appropriate departments Receiving incoming telephone calls and initiating outgoing telephone calls. Taking messages and dealing with appropriate queries Maintain the computerised records of patients in an accurate and secure manner To cover members of the secretarial team during periods of sickness and annual leave Order stationery and cleaning materials to ensure adequate supplies Organising work initiated by patients, i.e. life insurance forms / fostering assessments / PIP claim forms Liaising with companies and patients concerning this work via telephone / email Logging payments and organising banking for Practice Manager

Scanning & Read Coding

Scanning incoming mail/ emails from hospital / integrated documents on medical system or forms received back from patients for GPs action Coding appropriate information / diagnoses from letters to assist GPs with continuation of care

Additional Duties

ReSPECT forms – Organising visits for GPs to complete / Review forms. Sending forms on to patients

Safeguarding

Any appropriate additional duties the team is requested to do by GPs or Practice Management

Confidentiality

Patients entrust staff members with sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In performance of the duties, outlined above, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health and Safety

Promoting and maintaining their own and others’ health, safety and security as defined in the practice Health and Safety policy Identifying risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills. Reporting potential risks identified

Equality and Diversity

Support equality, diversity and rights of patients, carers and colleagues Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights

Quality

Strive to maintain quality within the practice Alert other team members to issues of quality and risk

Training Outcome:

Possible employment at the end of apprenticeship.

Employer Description:

6 GP Partner practice, involved in training with GP Registrars.   3 Nurse Practitioners, Nurse & Healthcare Assistant Team of 8, Reception/Admin team of 11, with Practice Manager and Assistant Practice Manager.

Victoria Road Surgery serves the Lowestoft area of NR33, From the bridges that divide Lowestoft to Morrison’s in Pakefield.

There are just over 10,000 patients at the surgery and the care offered includes routine clinician appointments and urgent on the day treatment.   Long-term condition appointments, blood tests, wound check, minor injury treatment, NHS health checks, Social Prescribing, Health and Wellbeing appointments, Mental Health Practitioners and Physiotherapy.

The surgery has a diverse patient population and some patients live in deprived areas, whereas some live in more affluent areas.

Working Hours :
Monday – Friday (8:00am – 7:00pm) (with the option of either a Monday or Friday off).

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Patience,Good attitude,Methodical