Sales Administrator

✅ Sales Administrator

Location: Wolverhampton
⏰ Hours: Monday to Friday, 8:00am – 5:00pm (flexibility required)
Salary: £26,436 per annum

The Role

We are seeking an organised and customer-focused Sales Administrator to support the smooth running of the sales office within a fast-paced packaging environment. You will be responsible for handling customer enquiries, processing orders, and ensuring excellent communication between clients, production, and the sales team.

Key Responsibilities

Professionally handle customer enquiries, orders, and queries via phone, email, and other communication channelsProcess all customer requests accurately and in a timely mannerMaintain and update customer files, ensuring all records are accurate and well organisedProvide regular feedback and updates to customers regarding enquiries and order progressAnswer incoming calls promptly and professionally (within 3 rings where possible)Process customer enquiries from multiple sources (phone, email, sales team, visits, and post)Manage customer orders from receipt through to completionProcess new customer orders, liaising with design teams on artwork and formes where requiredHandle and resolve customer queries, complaints, and issues efficientlyKeep customers informed of order developments, timelines, and any changesSupport colleagues within the sales office during busy periodsWork closely with the external sales team to ensure seamless service deliveryRaise purchase orders and liaise effectively with suppliersCarry out additional duties as required by management

About You

Minimum 1 year experience in a sales administration or customer service roleExperience within manufacturing, packaging, or a similar fast-paced environment (desirable)Strong customer service skills with experience handling enquiries, complaints, and problem resolutionAbility to prepare and manage quotations accuratelyExperience using CRM/ERP systems (knowledge of Abaca system highly desirable)Excellent organisational skills with the ability to prioritise workload effectivelyStrong attention to detail and accuracy in data entry and order processingConfident communicator with a professional and friendly mannerProficient in Microsoft Office, particularly ExcelProactive approach with the ability to work on your own initiative and as part of a teamWillingness to learn and stay updated on industry and customer requirements

In order to be considered for this position or for further information please contact Gina on: 01922 725445 ext 1004
Email your CV to: commercial@tudoremployment.co.uk

️ Apply online: http://tinyurl.com/PERMF0RM

You can browse all our roles at www.tudoremployment.co.uk

#TeamTudor looks forward to hearing from you!