Tenancy Sustainment Officer

Job Title: Tenancy Sustainment Officer Contract: 6-month Fixed Term Hours: 37 Location: Sevenoaks or Swanley Salary: £31,165 per annum DBS: Enhanced Driver Required: YesPurpose of the Job I am representing a client based in Sevenoaks/Swanley, who are looking for someone to provide tenancy related support to vulnerable residents to ensure they live independently and remain in their home.

Your persistent and resilient approach will encourage residents, often with complex issues, to develop the skills and motivation to engage with services and improve their lives.Main Responsibilities

Improve residents’ lives by giving holistic person-centred support, establishing a positive working relationship with residents to assist them in reaching their aims, maintaining tenancies, and developing independent living skills
Manage a caseload of residents, understanding their support needs through conducting interviews and undertaking regular visits to their homes or other places where the resident feels comfortable and continuing meaningful contact
Be responsible for the immediate support needs of residents as appropriate, including crisis intervention
Ensure residents are supported and coached to apply for a range of benefits and other funding available, and to appeal unsuccessful decisions
Negotiate with statutory and non-statutory/voluntary agencies, where appropriate, to agree their participation in supporting the individual
Create positive working relationships and motivational support plans using best practice interventions (e.g., outcomes stars, strengths-based practice)
Work collaboratively with the tenancy services, allocations, community safety, financial inclusion, income, employment, and other teams within West Kent to ensure that residents receive a full range of support
Lead on a specialist area e.g., mental health, hoarding, domestic abuse, young people, substance misuse, working with non-engagers etc, attend forums and training to underpin your knowledge and share this with the wider organisation
Have detailed, updated knowledge of services available relating to your area of specialism and form close working partnerships with the relevant providers

Requirements

Relevant qualification e.g., NVQ Level 1 or 2 in Health and Social Care, or willingness to work towards a relevant qualification
Proven experience of providing support across a range of areas to vulnerable individuals
Proven knowledge of best practice, guidance and legislation relating to tenancy sustainment issues such as poor mental health, financial support, tenancy law, substance misuse, and the statutory and voluntary sector support available.

Also proven expertise/ experience in at least one area of these
Excellent knowledge and practical experience of the welfare benefits system, appeals, and ensuring that residents are supported to access statutory and non-statutory funding
Experience of providing outcome-focussed, person-centred support, ideally using strengths-based practice
Knowledge of Adult Safeguarding and Child Protection Protocols
Ability to work sensitively with customers who present with complex needs e.g., substance misuse, domestic abuse, poor mental health, learning difficulty, hate crime etc

If you are interested in this position and meet the above criteria, please send your CV now for consideration.If you require any additional information regarding the position, please call Joel at Service Care Solutions on 01772 208 966 or send an E-Mail to joel.hopwood@servicecare.org.uk