Food & Beverage Manager

F&B Manager

Location: HQ - Hotel, North Leeds

Salary: £32k to £35k (dependent on experience)

Overview & core Values

At the hotel, every member of the team must play their part in delivering exceptional service to our guests, our owners and our colleagues.

As a F&B Manager working for the hotels you will demonstrate a positive can do attitude to drive exceptional standards and guest experience to deliver the hotel's overall objective.

The hotel have 4 core important values which are central to the success of the hotel;

Ownership| We think and perform like owners

Driven| We have a constant desire for improvement

Transparency| We ensure clarity in communication so that there are no surprises

Investment in our People| We continuously invest in our people to ensure that they are the best that they can be

Key Skills Required

Previous F&B Manager experience in hotel environment Commitment to delivering a high level of customer/client service Ability to communicate and influence across all stakeholders A strong ability to manage business/workflow priorities to ensure success of department Team player and able to work proactively with a wide remit Ability to work under pressure and under own initiative Experience of managing a team Firm understanding of GPs and menu engineering Creative and innovative approach

Key Skills Desirable

Recognised and relevant qualifications for this industry Previous experience in event management Previous experience running a multi-outlet function Previous mixology experience

Core Duties and Responsibilities

Take accountability for all F&B operations across restaurant, bar and function rooms  Control expenditure within F&B outlets. This is a shared role but you're involvement will be valued. Take accountability for achieving budgeted cost of sales in Food and Beverage  Identify and act upon opportunities to grow revenue and reduce costs within the F&B department. Again, this is a share responsibility as the GP margins are stable but they are open to ideas and suggestions on how to improve profit margins and want you to upsell.  Ensure full compliance with licensing laws, health and safety and other statutory regulations  Ensure the completion of the shift handovers and shift checklists  To be aware of all local events, all local competitors and to ensure that our F&B operation and product remains the market leader  Manage the day-to-day operation of F&B outlets  Plan, coordinate and lead weekly F&B meetings   Ensure compliance with regard to food hygiene and hotel food and beverage systems in line with the company Food Policy & current legislation  Deal with customer complaints ensuring effective outcomes  Utilise personnel between all F&B outlets to minimise payroll expenditure and ensure flexibility of the team and optimise staff stability  Supervise work at all levels and set clear objectives for F&B team and department  Complete monthly F&B reports or as and when required  Duty Manager responsibilities  To update all employee documentation in EPS to ensure staff files remain current and up to date  To monitor and manage employee absences within the F&B department, ensuring all absences are accurately recorded within EPS, reasons for absences are recorded within  EPS, and return to work (RTW) forms are complete and loaded in EPS.     To manage any staff issues informally where appropriate and to advise Hotel Manager of any issues which need to be formally dealt with   Ensure all rotas are loaded into EPS and signed off by the set deadlines 

People

Fully accountable for all team members within the F&B unit in terms of recruitment, performance management Liaise with Line Manager with any issues which may be classed as high risk Act as a role model in terms of values, professional ethics and conduct Identify training needs within the team and deliver or source appropriate training Ensure clear and effective communications are delivered throughout the team to ensure all members are aware of current developments within the company Display a pro-active and leading role in terms of service, culture, development, team image, systems, procedures and skills development To develop a cohesive and trained F&B team who are able to provide superior guest service, maintain and improve product quality and maximise revenue Take a responsible approach towards timekeeping and attendance at work to ensure the hotel runs efficiently at all times, and to assist in the event of absence cover Maintaining close working relationships with all departments with a key focus on Events and Kitchen departments Act as role model for personal learning and development Have a flexible approach to assisting other departments where required To remain and demonstrate transparency across day to day management of F&B department

Quality

Ensure all appropriate Standard Operating Procedures are adhered to Utilise metrics including, Revinate, Trip Advisor, other guest feedback platforms etc. to ensure quality measures are maintained throughout the Hotel. Ensure our guests receive an exceptional level of service and want to return by anticipating guest needs effectively Ensure routine maintenance is carried out within F&B department, liaising with your Line Manager and maintenance on any major works required Manage and maintain a safe and secure environment for guests, employees and hotel assets by maintaining the hotel safety policies and procedures To ensure that the quality, range and service of food and beverage is high to ensure maximum revenue is achieved and has a positive impact on customer retention

Profit

Manage F&B departmental budgets Ensure F&B payroll is in line with budgeted payroll and ensure employee schedules are closely and effectively managed to reflect any changes in revenue Co-ordinate and control with initiative all issues relating to costs, expenses, wastage, breakages, security and stock control Pro-actively pursue all practices in-line with company environmental and energy saving initiatives Take a positive approach towards upselling and confidently promote the product in order to maximise hotel revenue to meet and exceed budgeted targets. Remain sales focused at all times Ensure that work is carried out in a way that is cost efficient and understand the ways in which profit can be maximised To have a core understanding of P&Ls to enable a firm understanding of all financial aspects of the business

General

Comply with the company codes of conduct at all times Familiarise yourself with the company policies and procedures plus employee handbook and lead by example in demonstrating company values Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries Produce reports as required in line with current guidelines Attend business reviews / board meetings as appropriate and actively contribute to all foru