Customer Service Officer Apprentice - Greenford (1)

Main Responsibilities

Handling inbound and outbound queries from multiple channels, including telephone and email, across all UK offices. Ensure customer data is recorded accurately and in a timely fashion into all appropriate telephony systems. To operate on a “First Time Fix” ethos, resolving the student's enquiry at first point of contact, and for more complex enquiries, manage these effectively through our SysAid student service portal. Providing a high-quality student service offering, conducting all activities within operational SLA’S.  Support the development of the student journey by identifying and reporting back on issues and trends. Supporting and working in collaboration with the wider Customer Services team, with tasks and carry out ad-hoc requests and projects that are in line with your skill and capability. Identify and promote internal and external resources to students. Work flexibility as part of the wider Customer Services team and be available for occasional evening and weekend work, as required

 

Training:

The successful candidate will complete a Customer Service Specialist Level 3 Apprenticeship standard: -

Level 3 Customer Service Specialist Standard Functional Skills Level 2 in maths – if applicable Functional Skills Level 2 in English – if applicable

Training Outcome:

Excellent progression available within the company. The successful applicant will undertake more responsibilities as the apprenticeship develops with a strong view to securing permanent employment on completion. 

Employer Description:
Global Banking School (GBS) is a dynamic and fast growing Higher Education provider with campuses across the UK.  We are a vibrant and diverse family of committed staff bringing life-changing learning to a wider range of communities. Applying evidence-based research and corporate case studies to classroom learning, we provide higher education that has real impact and real world relevance.

Working Hours :
Mon-Fri (Times TBC)

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,IT skills,Team working