IT Support Level 3 Apprentice

This position is designed for someone beginning their career in IT through a Level 3 apprenticeship, developing strong communication, technical, and problem‑solving skills while gaining hands‑on experience with live systems, internal tools, and customer support processes.

Key Responsibilities: 

Act as a first point of contact for client support queries via phone, email, and ticketing systems Accurately log, monitor, and manage support requests through to resolution Liaise with clients to understand issues and provide functional support where appropriate Escalate technical or complex issues to development teams with clear and complete information Take ownership of assigned issues and follow them through to completion Communicate progress and updates clearly to clients and internal teams

Technical And Operational Responsibilities: 

Install and configure test versions of software and perform quality checks Support live system installations, upgrades, and post-deployment checks Perform routine system and service monitoring checks Identify and report areas of concern for further investigation Provide assistance with internal IT infrastructure and liaise with external suppliers where required

During your first week of employment, you will be required to be working from the office for the full week. The following 4 weeks you may be required to attend the office more than 2 days a week. Normal Hybrid working rules will apply thereafter.

Training:
At least 20% of your working hours will be spent training or studying

Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position

Employer Description:

Stopford has been providing easy-to-use online booking and management systems to local government organisations for more than 20 years.The company places strong emphasis on working closely with its clients. From the initial stages through to delivery, Stopford collaborates with authorities to understand their specific needs and create scalable, cost-effective solutions. These systems are designed to improve and modernise service delivery. Based at Steam Mill in Chester, Stopford has built a team of highly skilled developers and software engineers. This team works to turn each client’s vision into reality, delivering customised systems that meet individual goals.Over the years, Stopford has supported millions of bookings across local services, including appointments and room bookings. Today, it continues to be one of the leading providers of software solutions for local government.

Working Hours :
Monday- Friday 8.30am- 5.00pm with 1-hour unpaid lunch. Training time is included and paid within the working week.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative