Apprentice Customer Service Administrator

Answering the telephone, logging customer enquiries on corporate systems Inputting data on corporate systems to assist with accurate reporting Liaising with various stakeholders to provide customers with accurate information Handling customer complaints and delivering timely responses Ensuring customer records are updated accurately Keeping records of customer queries and resolutions to provide ‘lessons learnt’ feedback to the wider team Supporting the wider team by hand delivering letters where required Contacting customers ensure service delivery satisfaction Supporting the Customer Service Manager and Customer team Auditing information provided to ensure processes are being adhered to Ensure professional communication at all times We endeavour to deliver a high standard of customer service within our frameworks, individuals are expected to assist in the delivery and the continuous improvement of our current processes The Group is committed to achieving a high standard of Health and Safety in all its activities and the post holder will be expected to contribute to maintaining standards to ensure compliance with all appropriate legislation To take a full role in the implementation of personal development through appraisals and to participate in any identified training or development opportunities To recognise the importance of fairness and equality in the workplace, to treat everyone with dignity and respect

The successful candidate will be measured on:

Customer and colleague feedback Work safely and efficiently

It is not possible for this document to totally encompass or define all tasks that may be required of the post holder. The outlined duties may therefore vary from time to time without materially changing either the character or level of responsibility.

Training:

The Business Administrator Level 3 will be delivered in the workplace by a visit from a college trainer coach once a month.

Training Outcome:

Upon successful completion of the apprenticeship there is a possibility of permanent employment and going on to complete further qualifications. 

Employer Description:

At Esh, our values shape the way we work every day — and you can expect to see them in action from the moment you join us.

Care: We prioritise your wellbeing and development, offering a supportive environment where you’re encouraged to grow, learn, and bring your best self to work Trust: You’ll have the autonomy to take ownership of your work, with managers who believe in your abilities and are there to support you when needed Integrity: We do the right thing, even when it’s not the easiest option. You can rely on open, honest communication and fair decision making Respect: We value diverse perspectives and create a workplace where everyone is listened to, valued, and treated with dignity Working Together: Collaboration is at the heart of how we operate. You’ll join a team that celebrates shared success and supports one another to achieve great results

Together, these values create a workplace where people feel welcome, trusted, appreciated, and proud to be part of the team.

Working Hours :
Monday - Friday 8.30am - 5pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Patience