Business Administration Apprentice (Additional Learning Support)

Provide an excellent service to all customers appropriately through all media i.e. face-to face, telephone, email and to be a point of call for visitors in person or by telephone Use college databases, systems and Microsoft Office applications to input, process, update and retrieve information accurately and in an efficient and organised manner(ProSolution, iTrent, Pro-Monitor etc. - training will be provided) Maintain electronic data and systems in an efficient and organised manner, and to archive records as required Provide high quality administrative support under the supervision of the ALS management team Contribute to and support projects seeking to improve the student experience and staff efficiency as required Support in the organisation of and participate in College events as required Order hospitality and resources as required and be responsible for the up keeping of stored stationery Distribute post and deliver outgoing mail in a timely manner, including overseeing the ALS email inboxes and ensuring communications are passed on or responded to as appropriate Act as a first point of contact for ALS related enquiries, responding promptly and directing queries appropriately when required. Prepare and send clear, accurate correspondence to students, parents/carers and other stakeholders in line with college standards Undertake other duties commensurate with the level of the post under the supervision of the ALS Management team Deal with sensitive and confidential information appropriately Any other duties connected with the post as are reasonably required from time to time To partake in marketing and recruitment activities for ALS, including open evenings, school tasters and visits, student profiling for publications etc.

Training:

Business Administrator Level 3.

Training Outcome:

The administrative role may be a gateway to further career opportunities, such as management or senior support roles within the college.

Employer Description:

UCS College Group Corporate Services is a subsidiary company of UCS College Group, making it an integral part of everyday functions. We have a range of different areas who are employed by our Corporate Services, offering fantastic support services.

Working Hours :
8:30am to 5.00pm Monday to Thursday and 8:30am to 4.30pm on Friday. Some flexibility will be required to meet the needs of the department in agreement with your line manager.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Patience,Manages workload effectively,Can prioritise tasks,Positive can-do attitude,Willing to learn and improve,Open to continuous development