Apprentice Business Support Officer (S2603)

Principal Duties:

To be responsible for providing an efficient and effective administrative and customer service support under the guidance and direction of the Technical & Support Team Manager including but not limited to:

Taking accurate telephone messages from bereaved families and a wide variety of other stakeholders. To deal with all enquiries in a sympathetic and empathetic manner To work towards understanding the coroner’s procedures in order to deal effectively with enquiries from bereaved families and a wide variety of different stakeholders To work towards becoming proficient in the coroner’s case management system in inputting new death referrals and uploading documentation To work towards becoming proficient in IT systems such as WORD, EXCEL and MS Teams Processing incoming and outgoing correspondence on a daily basis including monitoring of email inboxes and distribution of post Assisting in closing down inquest files once concluded including ensuring that accurate paperwork has been issued and that the file is archived securely. Liaise with offsite archivist to retrieve historic files To work towards supporting the Coroner’s Case Officers with tasks as and when required, photocopying, scanning, preparing court and jury bundles etc. To provide Court reception duties to include greeting bereaved families, medical professional and legal representatives To maintain the confidentiality and integrity of the office of HM Coroner for Greater Manchester North at all times

Training:

Business Administrator Level 3.

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

Training Outcome:

Progression offered to the right candidate.

Employer Description:
Rochdale Council builds success and prosperity with our citizens and partners, whilst protecting our vulnerable people.

Working Hours :
37 flexible working hours in accordance with the needs of the service, to include evening and weekends. Exact working days and hours TBC

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Number skills,Team working,Pioneering and Open Approach,Proud,Passionate