Customer Service Advisor Apprentice

Answering customer queries via telephone in a professional and friendly manner Responding to customer enquiries through email and live chat Providing excellent customer service across all communication channels Learning about DBS eligibility and relevant legislation Training to become a DBS countersignatory Assisting customers with applications and general support queries Maintaining accurate customer records and information Working as part of a supportive customer service team Developing communication, problem-solving, and administrative skills Supporting the company’s commitment to delivering a 5-star customer experience

Training Outcome:
We are an expanding business with opportunities for career progression and development within the company Potential future roles may include Supervisor, Team Leader, and other senior positions Ongoing support and training to help apprentices grow professionally and build long-term careers within the business

Employer Description:

Care Check is a growing and trusted provider of DBS checks and background screening services across the UK. We work with businesses and organisations of all sizes to help them carry out safe and compliant recruitment processes. Our aim is to provide a fast, reliable, and customer-focused service while supporting employers in making safer hiring decisions.

We offer a range of services including Basic, Standard, and Enhanced DBS checks, as well as identity verification. Our team assists customers throughout the application process, helping them understand DBS eligibility and ensuring applications are completed accurately and efficiently.

At Care Check, customer service is at the heart of everything we do. We pride ourselves on delivering a professional, friendly, and supportive experience to all our clients and applicants. As an expanding company, we are committed to investing in our team, creating opportunities for development, and maintaining a positive workplace culture.

Working Hours :
Monday- Friday 9am to 5pm 1hour lunch break with 30 mins paid.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Non judgemental,Patience