L3 Business Administration Apprenticeship

Internal Sales/Customer Services:

Supporting the Internal Sales (Customer Services) team with day-to-day administration of customer orders and schedules Assisting with the processing and amendment of customer orders in line with company procedures Supporting the preparation of order acknowledgements, pro-formas, and related documentation Maintaining accurate customer and order records within internal systems Supporting communication with customers regarding orders, delivery information, and general enquiries under supervision

Shadowing and Development:

Shadowing the Customer Service Administrator to learn core customer service and internal sales processes Developing an understanding of order processing, customer communication, and issue resolution Observing how customer complaints, liabilities, and obsolescence are recorded and managed, where appropriate

External Sales Exposure:

Providing administrative support to the External Sales team where required (e.g. samples, paperwork, documentation) Gaining exposure to how Internal Sales and External Sales work together to support customers Supporting telephone calls and message handling in a professional manner

Administration and Systems:

Creating and maintaining accurate files and records (electronic and paper) Producing routine correspondence, reports, and internal documentation Using IT systems and software packages (e.g. Microsoft Office) to record, analyse, and present information Supporting process improvements by identifying more efficient ways of working

Training:

The role is designed to give the apprentice a broad understanding of the full sales function, primarily through working within Internal Sales (Customer Services), shadowing the Customer Service Administrators, and gaining exposure to the External Sales team. This role will support the development of core business administration skills in line with the Level 3 Business Administrator Apprenticeship Standard.

80% of this apprenticeship is working with the employer and 20% is 'off the job' training, which includes attending Leicester College, Freemen's Park Campus one day every two weeks. 

Training Outcome:

There may be an opportunity to become a customer service administrator working alongside our internal sales team at the end of this apprenticeship.

Employer Description:

COBA Plastics Group is an international manufacturer of premium extruded and injection‑moulded plastic components, serving diverse and demanding industries. We focus on innovative, high‑performance material solutions while operating responsibly and sustainably. Our people are central to delivering excellence, and we are committed to integrity, quality and continuous improvement across everything we do.

 

Working Hours :
08:30 - 17:00 Monday to Thursday, 08:30 - 16:00 Friday

Skills:
Communication skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Basic IT skills,Ability to organise work,Strong attention to detail,Produce accurate work,Manage time effectively,A positive attitude,Professional attitude,Willingness to learn