Apprentice Medical Receptionist and Administrator

Main Duties Include:

Greeting and assisting patients in a polite and professional manner. Booking, amending, and cancelling appointments. Managing telephone enquiries and passing messages to the appropriate staff. Checking in patients and helping with general enquiries. Scanning and filing documents into patient records. Supporting with patient registration and updating personal details Handling incoming and outgoing mail. Assisting with general administrative tasks as required. Maintaining patient confidentiality and professionalism at all times.

What we are looking for:

You will need to have excellent organisational and communication skills and be comfortable working under pressure. Strong customer service skills are essential, as is the ability to remain calm and professional in a busy environment. A cheerful demeanour and a flexible, team-oriented attitude will be a real advantage. Previous experience in a receptionist or similar role is preferred, but not essential, as full training will be provided. If you're a team player who takes pride in helping others and delivering great service, we'd love to hear from you.

Training:

Apprentice will be required to attend college at least x1 day per week either at Uxbridge, Harrow or Hayes Campus completing necessary mandatory training and units associated with the apprenticeship.

The apprentice will be required to complete:

Work towards gaining a full Qualification. Employment Rights and Responsibilities. Skills, Knowledge, and Behaviours. Standard and End Point Assessment. Functional Skills in English, Maths, and ICT (if required).

Other training will be provided by the employer as required to enable the fulfilment of the job role.

Training Outcome:

Possibility of a permanent job role at the practice.

Employer Description:
A medical GP practice in Richmond and Sheen

Working Hours :
Monday-Friday 9am-4.30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Problem solving skills,Team working,Initiative,Non judgemental,Patience