Business Admin Apprentice (S2604)

Principal Duties

To learn to be responsible for providing efficient and effective business and customer service support to respond to service specific needs including:

Printing, photocopying and collating documents Taking telephone messages Making telephone calls under direction Managing shared inbox for co-production e.g. forwarding and replying to emails Liaising with internal colleagues Liaising with external partners and stakeholders Inputting data onto computer systems Using IT packages for word processing, spreadsheet and database applications. Learning how to produce accurate minutes Setting agendas for meetings Seeking venues, booking rooms and inviting attendees Organising and assisting at events Representing co-production and engagement at events e.g. staffing a stall Dealing with enquiries in a courteous and professional manner, taking advice from supervisor when appropriate. Producing and analysing data for decision making.

Secondary Duties

To attend training and work to achieve the agreed qualifications. To attend regular staff meetings as required and develop relationships with colleagues. To participate in planned supervision and personal development reviews. To be familiar with a range of IT systems. To ensure the effective use of office equipment and machinery and to make use of such facilities. To assist when required in activities to promote and publicise apprenticeships within the Council. To participate in council programmes of in-service training as a trainee. To adhere to both RBC’s and the placement’s Policies and Procedures. To undertake such other duties and responsibilities of an equivalent nature as may be determined by the Head of Service (or nominated representative) in consultation with the apprentice and if she/he wishes with her/his trade union representative.

Training:

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

Training Outcome:

Progression offered to the right candidate.

Employer Description:
Rochdale Council builds success and prosperity with our citizens and partners, whilst protecting our vulnerable people.

Working Hours :
37 Hours per week - Monday to Friday. Shifts to be confirmed.

Skills:
Communication skills,Team working,Proud,Pioneering + Open,Committed to gaining Skills,Passionate