Administrative Apprentice

Operational Responsibilities
The post holder will:

Undertake postal services for the practice - this will involve franking outgoing post. Opening incoming post daily and date stamp each document.

Define, scan and attach all incoming correspondence to relevant folders, working towards attaching to the patient record utilising DOCMAN functionality 

Process incoming postal documents to GP’s daily.

Complete administration via the Emis website, including finding matching patients whose details have not matched with the system.

Process all weight management and diabetic eye screening results.

Maintain the summarising excel spreadsheet.

GP2GP functionality on Emis.

Request patient notes for deduction process.

Summarise medical records.

Review and code cervical smear results.

Effectively manage nominated areas of responsibility.

Be part of the team responsible for providing adhoc services across both the Clinical Support Officers and the wider practice.

Maintain confidentiality and be aware of General Data Protection Regulations and security of patient data.

Effectively manage nominated area of work as directed by the Team Leader.

Quality & Compliance

Identify and bring to attention of team leader any issues of quality and risk. Ensure high standards of own performance and take accountability for own actions, Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance. Work effectively with individuals in other agencies to meet organisational needs. Effectively manage own time, workload and resources. Ensuring compliance with NHS, CQC and other industry related regulations and standards.

Contribution to the Implementation of Services:

Leave the workstation area tidy and ready for incoming colleagues and provide information on any unresolved queries.  Apply Practice policies, standards and guidance and other legislation relative to the role and establish good standards of practice. Discuss with other members of the team how the policies, standards and guidelines will affect own work.

Communication:

Recognise the importance of effective communication within the team. Communicate effectively with other team members, colleagues in other teams, and with patients and carers. Recognise people’s needs for alternative methods of communication and respond accordingly. Develop harmonious and effective relationships across all practice teams and with patients.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participate in any training programme implemented by the Practice as part of their role and employment, including that relating to organisational standards and changes in software or systems Participate in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Ensure all college work is completed to a high standard and on time

The above list of responsibilities is not exhaustive and may be subject to change after discussion with line manager where appropriate. 

Training:

No day release to college, training to be completed in house.

Training Outcome:

Potential opportunity for permanent position, subject to the business needs.

Employer Description:

Lion Health is a General Practice based in Stourbridge, with approximately 27,500 patients, covering various surrounding areas. We work in a modern setting and friendly environment with over 100 staff members.

Lion Health has been running for 11 years with a large team of general practitioners, allied health care team, nursing team, administrative staff and managers. We have received ‘Good’ in our most recent Care Quality Commission inspection.

Our 6 values at Lion Health are: Caring, Respect, Innovation, Sustainable, Quality and Teamwork.

Working Hours :
Working week: Monday – Friday Start: 09:00 Finish: 17:00

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Reliability,Good time management