Customer Support & Commissioning Agent Apprentice

First line triage of customer support tickets Ensure timely and effective customer responses Customer SIM Card & Device Record Management Commissioning of installed devices Maintain Issue records in a timely and accurate manner Work with colleagues across SM UK to solve customer queries Maintain familiarity with the Stream platform to ensure ability to effectively support customers Adherence to company policies and procedures GDPR aware and compliant in all activities Completion of any training allocated Assisting with general administrative duties Answering phone calls and responding to emails Managing documents Data entry and maintaining records Supporting senior staff with day-to-day tasks

Training:
There will be 1 day per month where the apprentice will attend Leeds City College (Print Works Campus) studying towards a Level 2 Customer Service qualification

Training Outcome:
A full-time permanent contract is highly likely upon completion of this 15-month apprenticeship As well as the possibility of moving up and completing a Level 3 Business Admin apprenticeship

Employer Description:

SM UK, established in 2000, is the UK’s leading expert in commercial fleet safety and vehicle conversions. We provide advanced vehicle safety systems, van conversions, and fleet solutions, specialising in radar collision prediction, AI blind-spot detection, and tailored conversions that enhance road safety.

Working Hours :
Monday to Friday, either 08:30 - 16:30 or 09:00 - 17:00.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative