Apprentice Immigration Compliance Administrator

You will act as a first point of contact to provide accurate and timely information and advice to internal and external customers and stakeholders on University processes and procedures relating to immigration compliance for staff, answering queries promptly, providing guidance, documentation and resolving queries from initial contact to resolution.  This will include recognising when queries need to be referred elsewhere or escalated To ensure that right to work checks are carried out and appropriate action taken within UKVI timeframes and guidelines Regularly communicate relevant information to colleagues and external contacts Provide administrative support for diary or event planning Process data (which may be financial, HR, student-related or other), monitoring accuracy, in line with immigration policy, chasing up missing information, and escalating any issues as appropriate Carry out finance reconciliation process for UKVI sponsorship costs and ensure monthly RBS payment card deadlines are met Use a variety of complex University systems and processes to research, manipulate, analyse and interpret sets of data, and produce routine reports Maintain working relationship with key stakeholders, fielding queries, receiving and dealing with any disputes or complaints and resolving promptly Offer advice and support to others on staff immigration matters Review processes and tasks and proactively offer suggestions for improvement and sharing best practice as appropriate As required, provide a professional secretarial service to relevant committees and meetings Treats everyone with dignity and respect in line with current equality legislation

Training:

Business Administrator Level 3.

At the workplace.  A mixture of online and in person sessions.

Training Outcome:

On completion of this apprenticeship, you may be able to progress into one of the following roles:

Immigration Compliance Administrator Administrator

Employer Description:

People are at the heart of what we are and do.

The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.

We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.

We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.

Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.

The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.

Working Hours :
Monday to Friday, 9am to 5pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working