Apprentice Radio Technician (36414)

Duties:

Technical:

Ensure effective response to hire requests and off hires within contractual timescales To program customer radios ensuring they have the correct information Assist with radio hire sales including specification, documentation Carry out full diagnostic test of Telecommunication equipment by utilising the bench test sets Keep records of all Hire ancillaries and ensure they are kept in good working order Ensure customer records are accurately recorded Embrace change and provide constructive ideas for improving service, working methods and environment Any other reasonable duties and responsibilities considered appropriate by the management of the company

Customer Support:

Provide pre-sales and post sales product support as appropriate Effectively manage Hires and tickets, ensure tickets are raised in our CRM and dealt with to agreed service levels

Health and Safety:

An ability to understand Health and Safety procedure and to follow instructions

Key Outcomes:

Successfully deliver an outstanding service to all Avoira customers

It is expected that you will be able to articulate and demonstrate our Core Values in your everyday work:

Keep our promises Share our passion Strive for Excellence Support our People Dare to Challenge

How you will be supported:

Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role

What will happen next:

New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team

You will then have the opportunity to find out:

More about this vacancy and any others you are suitable for Any training you need to complete What the next steps will be

How you could get there:

If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take

Training Outcome:
Possible progression within the company and progression onto the next level apprenticeship

Employer Description:

Avoira are a UK leading Converged ICT Services Provider, an organisation that can truly offer a fully-managed, end-to-end portfolio of services and solutions.
In today’s ever-evolving business climate, every change is the chance to be more responsive. Our clients are asking for a different kind of consulting. Their customers and competitors are changing rapidly – so they need to move quickly not incrementally.
We know how our client’s organisations operate today - we are already there running critical and core business processes, so are uniquely placed to help drive change.
Our teams take ideas from innovation to delivery. We understand the specific operational and people management challenges that come with change, so we can anticipate them. This helps our clients implement new thinking more quickly so they are more successful as they adapt.

Working Hours :
Monday - Friday, 8.30am - 5.00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Flexible,Experience of PMR/DMR,ONC IT/Electronics