Business Administrator Level 3 Apprenticeship

To provide efficient administrative and clerical support to ensure the smooth day-to-day running of the GP surgery, supporting clinical staff and delivering high-quality service to patients. Managing patient referrals and workflow from GPs. To support chronic disease recall.

Key Responsibilities

Patient Services:

Handle incoming calls, emails, and online queries from patients and other members of the surgery. Book, amend, and cancel appointments using clinical systems.

Administrative Duties:

Update and manage patient data in EMIS. Process Referrals through ERS. Ensure confidentiality and compliance with data protection regulations (e.g., UK GDPR).

Communication & Coordination:

Liaise with GPs, nurses, and external healthcare professionals. Refer patient queries to appropriate clinical staff when needed. Support recall systems (e.g., vaccinations, chronic disease reviews).

Training:

An apprenticeship includes regular training with the college or other training organisation. At least 20% of your working hours will be spent training or studying.

Training Outcome:

Level 3 Business Administration apprenticeship is basically a starting point into office-based careers—it’s quite flexible, so your progression can go in a few different directions depending on what you’re interested in.

Employer Description:

Norwood Medical Centre is a friendly, patient-focused GP practice based on Abbey Road in Barrow-in-Furness. Rated “Outstanding” by the CQC, we are committed to delivering high-quality healthcare through a supportive, professional, and collaborative team environment, with a strong focus on excellent patient care and continuous improvement.

Working Hours :
Monday to Friday, 09:00 - 15:30.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Creative,Initiative,Non judgemental,Patience