Customer Support Apprentice

What you will gain:

Full training to help you resolve customer issues in real time with the support and encouragement of the wider team. Fundamental industry knowledge to help build your confidence giving you a solid platform to continue your career. A Level 2 Customer Service Practitioner Apprenticeship.

Key Responsibilities:

Be the first point of contact for customers Routinely handle phone calls, deal with emails and letters as they come in Work to resolve customer issues to best advantage in a calm and organised manner To support the business and both internal and external customers Develop a high level of technical expertise Always demonstrate exceptional customer service Work within the standards and policies of the company Learn from experienced colleagues to increase knowledge base

Who you will be:

Someone who is highly organised and enjoys variety in their daily role. Someone who is comfortable dealing with different types of conversation at pace. Someone who is motivated and eager to develop a career with the customer support, insurance and financial services. Someone who can provide information quickly and clearly. A team player who will seamlessly fit into a friendly and welcoming environment. Someone willing to learn and eager to reach their full potential who enjoys working in a fast-paced environment.

Training Outcome:

There is the possibility of a full-time job upon successful completion of this apprenticeship.

Employer Description:

Best Insurance is an established, dynamic, fast growing Insurtech that specialises in designing, distributing, and managing protection insurance products.

Our customers are at the core of everything we do, our products help individuals and their families with essential and much needed financial, physical, and mental support, allowing a sense of well-being knowing that the required protection is in place should life throw a curveball.

Working Hours :
Monday to Friday – to include 6 hours per week studying and attendance at Chichester College when required.

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Team working,Patience,Friendly,Helpful,Dedicated,Can-do Attitude,Enthusiastic,Self-Motivated,Good phone manner,Confident